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I. Introduction
The purpose of these general terms and conditions (hereinafter: the “General Conditions”) is to govern the relations of Thitti Sàrl with each person (corporate body or private individual) who places orders via the “thitti.ch” (.fr / .com) website as well as with any person (corporate body or private individual) placing orders via the Instagram platform of Thitti Sàrl (hereinafter: the “Client”).
The general terms and conditions of sale detailed below govern solely the contractual relations between any client and Thitti Sàrl.
Each purchase on Thitti Sàrl.ch or on the Instagram platform of Thitti Sàrl is governed by the general terms and conditions of sale applicable on the date of the order.
II. Prices
Prices are stated in Swiss francs with value added tax (VAT) included.
The price indicated in the online shop at the time of the order shall prevail.
Additional chargeable services such as delivery are indicated separately in the basket and on the invoice.
Thitti Sàrl reserves the right to amend its prices at any time but undertakes to apply the rates in force as shown on the website at the moment when the Client makes his purchase.
Thitti Sàrl would draw its Clients’ attention to the fact that, if an incorrect price is displayed (due to a computer bug, etc.), for whatever reason, the order will be cancelled, even if it has initially been confirmed.
III. Orders
Orders are placed via the website: www.thitti.ch.
After sending the order, the Client automatically receives an acknowledgement, which confirms that the order has reached Thitti Sàrl. Once the order has been processed by Thitti Sàrl, the Client can no longer complete or cancel it. If an order is completed, the original order serves as a basis for calculation, but any special offers and discounts valid at the time of adding to the basket are not taken into account.
Thitti Sàrl undertakes to honour orders while stocks last.
Without giving any reason, Thitti Sàrl may refuse all or part of the order. In this case, the Client is informed via email, as soon as possible, and any payments already made are refunded.
Any other claim is excluded and, in particular, unavailable products will not be delivered at a later date. Products that are temporarily unavailable cannot be reserved.
IV. Conclusion of the Contract
The contract is concluded after Thitti Sàrl has processed the order. As soon as the order is ready to be despatched from Thitti Sàrl’s premises, the client will receive an order confirmation email.
V. Delivery
The goods will be delivered to the Client by post within approximately 10 to 15 days. All orders are despatched from Switzerland.
Thitti Sàrl delivers its products in Switzerland and Europe. Thitti Sàrl reserves the right to extend the list of countries to which deliveries are made.
The Client is responsible for the products delivered, even if he himself did not accept delivery of them.
In the case of deliveries made outside Switzerland, the Client shall be responsible for any customs duties, costs and taxes that may be charged by the authorities of the various countries concerned.
No deliveries shall be made on Sundays or on national or cantonal official public holidays.
For Switzerland, management fees amount to CHF 7. Management fees are shown in the basket and on the invoice as an additional item.
Charges for delivery abroad are based on the rates charged by the Swiss Post Office. www.post.ch
Pre-order: up to 14 weeks, please check the product description for details. Please note that your order will be sent once the last item (dated from the pre-order) is available.
VI. Payment
Payments must be made in Swiss francs.
Acceptable means of payment are credit cards (Visa, Mastercard and American Express) and debit cards (Postcard). In the event of payment by credit or debit card, withdrawal shall be made after Thitti Sàrl has processed the order.
VII. Guarantee
Thitti Sàrl shall be answerable only for obvious defects observed on receipt of the product.
In the event of partial or total destruction during transportation of the goods, the Client must report the defect to the post office in his country and send an email to contact@thitti.ch, within 8 days.
In pursuance of Article 201 of the Swiss Code of Obligations (hereinafter: “CO”), the Client has a duty to check the condition of the item received as soon as he can in the course of normal business activity. If the Client discovers defects for which Thitti Sàrl is the guarantor (visible defects in the delivered product), he must report them to Thitti Sàrl immediately.
Thereafter, only hidden defects can form the object of a claim and must be reported immediately after their discovery to Thitti Sàrl. The amount paid by the client for the defective goods will be credited to the Client’s account. Thitti Sàrl reserves the right to require proof of the defect.
In pursuance of Article 199 CO, Thitti Sàrl shall not be held liable for other damages. The design of individual items may change slightly, but Thitti Sàrl shall assume no liability for such changes made by the manufacturers or suppliers.
VIII. Returns
The Client has 15 days after receipt of his order to return his items if he finds them unsuitable. In order for the return to be accepted, the goods must be intact, not to have been worn, except for trying on, and returned in the condition in which they were received.
To return an item, the Client must proceed as follows:
• Send an e-mail to admin@thitti.ch indicating the order number, item number and reason for return.
• A confirmation e-mail will be sent to the Client stating the return address.
The return cost shall be met by the Client.
On receipt of the parcel, Thitti Sàrl will arrange for an exchange or refund of the goods.
Thitti Sàrl reserves the right to refuse a return and not to arrange for a refund if the item is found to be damaged or worn.
In the case of an exchange order, postage costs for the new order are free of charge for the Client.
IX. Data Protection
When the Client registers on thitti.ch, he undertakes to provide Thitti Sàrl with accurate information.
All personal data will be deemed confidential and will not be disclosed to third parties by Thitti Sàrl.
Client data shall be collected and processed only for the purposes indicated by Thitti Sàrl. These data will not be kept by Thitti Sàrl.
X. Liability
It is expressly stated that Thitti Sàrl shall accept no liability for indirect or consequential damages to the Client, unless the damages caused by Thitti Sàrl are intentional or a result of gross negligence. In particular, the Client shall be liable for damages resulting from accidents, etc., resulting from handling equipment.
All products offered for sale on our website are described and presented as accurately as possible. However, Thitti Sàrl shall not be held liable in the event of any omissions or errors in this presentation.
XI. Amendments to the General Conditions
Thitti Sàrl expressly reserves the right to unilaterally amend its general terms and conditions of sale at any time and without notice.
These amendments will be regularly updated on Thitti Sàrl’s website and will thus be deemed to have been communicated to the Client.
These amendments are deemed accepted from the moment that the Client places an order or if no written objection is received by Thitti Sàrl within 30 days of their introduction.
The Client is invited to consult the current version available on the website www.Thitti Sàrl.ch (CGV Tab).
XII. Applicable Law and Place of Jurisdiction
All legal relations between the Client and Thitti Sàrl are subject to Swiss law.
The place of performance and sole place of jurisdiction for all types of proceedings is determined by the registered office of Thitti Sàrl, located in Chenaux. For Clients not resident in Switzerland, it is also fixed at Thitti Sàrl’s registered office in Chenaux. The application of the provisions of the Vienna Sales Convention (“United Nations Convention on Contracts for the International Sale of Goods”) is expressly excluded. The mandatory places of jurisdiction stipulated in the applicable legislation and international conventions ratified by Switzerland shall apply.